Refund & Cancellation Policy

Due to the perishable nature of our products, we do not accept returns.

If a replacement is required (for wrong, damaged, or missing products), we will arrange it at no extra cost once your claim is verified.

To raise a claim, you must contact us within 48 hours of delivery with your order ID, photos, and a full unboxing video showing the issue. Claims submitted after this time cannot be accepted.

You can always contact us for any refund or replacement questions at social@ngglabels.com

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Because all our items are edible and perishable, we cannot accept returns once delivered.
We also do not accept claims for:

• Opened, partially consumed, or tampered products

• Sale items or gift cards

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Exchanges

We do not offer exchanges. If you would like a different item, please place a new order after your replacement or refund is processed.

Refunds

Refunds are issued only if a verified claim (wrong, damaged, or lost order) cannot be replaced.

Once approved, you’ll be refunded on your original payment method within 7–10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at social@ngglabels.com